You need to condition some transition depending on the activity or inactivity on an issue.
- A Support ticket stayed in the In Progress Status since 1 day without additional comment, you want to allow a Transition managed by Auto-Transition, in order to launch a new reminder by mail.
- A Ticket is Resolved since more 3 days, you want to Close it (always by Auto-Transition)
- You want to block a transtion for a delay for legal reasons,
Add the Condition
Select the Actviity Condition ...
Or the Inactivity Condition ...
Edit and View Parameters
It is possible to define a threshold for each of proposed Activity Type.
When defined, the condition will be passed depending on activity Type evaluations.
The Condition configuration may be done in XML in Workflow descriptor as follow :